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Customer Warranty for Installation Services

The Warranty sets out the terms upon which MG Cavill offers warranty cover for the Products supplied by it to its Customers, and for the installation services provided by MG Cavill Registered Installers. Terms defined in MG Cavill’s Terms and Conditions bear the same meaning when used in this warranty. Your attention is drawn to MG Cavill’s Terms and Conditions, which includes provisions relevant to the warranty set out below.

1. Installation services

1.1. MG Cavill warrants to you that the Installation Services will be performed by the appropriately qualified and trained MG Cavill Registered Installers using reasonable care and skill, to such high standard of quality as it is reasonable for you to expect.

1.2. The Warranty Period for the Installation Services shall be Five years from completion of the Installation Services

2. Remedial Action

2.1. If you make a valid claim about our service in accordance with MG Cavill Terms and Conditions, MG Cavill may arrange for the relevant Products to be reinstalled by any of Registered or approved Installers or refund to the Customer the charge for the relevant part of the Installation Service (or a proportionate part of such charge).

3. Exceptions

3.1. This Warranty will only apply:

3.1.1. If the Product has been installed by an MG Cavill Registered Installer and has been properly used and maintained throughout the Warranty Period.

3.1.2. If you have informed MG Cavill of the alleged defect within the Warranty Period and within a reasonable period of discovery.

4. General conditions

4.1. You will promptly provide all information and support including access to site and services) reasonably necessary to enable MG Cavill to evaluate any

alleged defect and to perform its obligations under this Warranty.

4.2. You agree that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the Products are reasonable, are fit for purpose and will be properly used and provided.

5. Expertise

5.1. Any dispute as to whether a defect is covered by this warranty shall be immediately referred REAL assurance.

6. Third Party Rights

6.1. When MG Cavill’s has installed a system in a property that is sold within the Warranty Period the warranty will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party.

7. Law

7.1. This warranty is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.

8. Manufacturer’s Product Warranty

8.1. Most Products supplied by MG Cavill come with the benefit of a manufacturer’s product guarantee. Where a claim in respect of any of the Products is notified to MG Cavill by you in accordance with the MG Cavill’s Terms and Conditions, MG Cavill will liaise with the manufacturer and use all reasonable endeavours to secure a

9. Insurance Backed Warranty

9.1. MG Cavill will give you the opportunity to purchase at extra cost an Insurance policy to cover the workmanship Warranty provided by MG Cavill.

In the event that MG Cavill falls into receivership, Administration, or bankruptcy during the term of the guarantee the insurance policy will ensure that the guarantee will be honoured for the same period as described in 1.2 above.

9.2. In the event that a claim The relevant insurance company should be contacted in the first instance.


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